1. General Service Policy

 

Don’t Be Dirty Auto Care (“DBD”) is committed to providing professional, high-quality automotive detailing services. By booking a service, customers acknowledge and agree to the policies outlined below.

 

All services are performed with care using industry-approved tools and products. However, results may vary depending on vehicle condition, age, and prior damage.

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Headlight Restoration Policy

 

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2. Headlight Condition Disclosure

 

 

Headlight restoration improves clarity and appearance but does not guarantee like-new results.

 

Results depend on:

 

• Severity of oxidation or yellowing

• Age of headlights

• Prior restoration attempts

• Cracks, pitting, or UV damage

 

 

DBD does not repair cracked or broken headlights.

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3. Restoration Results & Longevity

 

 

• Headlight clarity typically improves 70–90%

• Longevity depends on exposure to sun, weather, and vehicle storage

• Protective coatings are applied, but long-term UV exposure may cause gradual fading

 

 

No permanent restoration is guaranteed.

 

 

4. Liability Limitation (Headlights)

 

 

DBD is not responsible for:

 

• Pre-existing damage

• Headlights that fail structurally after service due to age or wear

• Manufacturer defects or prior chemical damage

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Interior Cleaning Policy

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5. Scope of Interior Cleaning

 

 

Interior cleaning includes surface cleaning only, unless otherwise specified.

 

Typical services may include:

 

• Vacuuming carpets and seats

• Wipe-down of dashboard, console, and door panels

• Light stain treatment (non-guaranteed)

 

 

Deep stain removal, odor elimination, mold, or biohazards are NOT included unless explicitly agreed upon.

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6. Leather & Upholstery Care

 

 

• DBD uses interior-safe and leather-friendly products

• Leather is cleaned and conditioned, not repaired

• Cracked, peeling, or worn leather cannot be restored

 

 

Results depend on material condition and previous maintenance.

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7. Personal Items Policy

 

 

Customers must remove all personal belongings before service.

 

DBD is not responsible for:

 

• Lost or damaged personal items

• Items left in seats, pockets, or compartments

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Mobile & On-Site Service Policy

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8. Access & Environment Requirements

 

 

For mobile services, customers must provide:

 

• Safe and legal parking space

• Adequate lighting (if service is after sunset)

• Access to the vehicle at the scheduled time

 

 

DBD may reschedule or cancel if conditions are unsafe or inaccessible.

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9. Weather Policy

 

 

Services may be delayed or rescheduled due to:

 

• Heavy rain

• Snow

• Extreme temperatures

• Unsafe working conditions

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Pricing, Payments & Cancellations

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10. Pricing Transparency

 

 

• Prices are clearly stated before service

• Additional charges may apply for excessive dirt, pet hair, or heavy staining (with customer approval)

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11. Payments

 

 

• Payment is due upon completion of service

• Accepted payment methods are listed on the website

• No refunds once service is completed

 

 

12. Cancellations & No-Shows

 

 

• Cancellations must be made at least 24 hours in advance

• Same-day cancellations or no-shows may be subject to a fee

 

 

Satisfaction Commitment

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13. Customer Satisfaction

 

 

If you have concerns about your service:

 

• Notify DBD within 24 hours

• We will review the issue and determine a fair resolution

 

 

Community Impact (WASFA Partnership)

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14. Social Impact Commitment

 

 

Don’t Be Dirty Auto Care proudly donates 20% of proceeds from headlight restoration services to WASFA (World Assistance for Social and Faithful Advancement) initiatives.

 

By choosing DBD, customers directly support:

 

• Education

• Healthcare

• Housing

• Clean water

• Community development

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